thank you so much for letting us get into the house a few hours early. It was very much appreciated after a long night of travel! When we arrived the pool was in need of cleaning. One quick phone call and the pool guy was there in less than 15 minutes. That is great service. Ocean Reef worked with me every step of the way. When the first house we booked sold, we were contacted immediately and we were set up with the replacement house. Then nightmare of nightmares, the people we were travelling with told us the wrong dates. Ocean Reef did not penalize us for the error, instead they eagerly helped and helped resolved the problem.